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Support & SLA

AMC (Annual Maintenance Contract) Details

Detailed AMC information - what is covered, exclusions, pricing and renewal process.

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Annual Maintenance Contract

Our AMC covers ongoing support, bug fixes, server maintenance, and minor enhancements.

What is Included

  • Bug fixes and error resolution
  • Server monitoring and maintenance (24/7)
  • Security patches and updates
  • Database backups (daily automated)
  • Minor content updates (up to 10 per month)
  • SSL certificate renewal
  • Email support (Mon-Sat, 10 AM - 7 PM)

What is NOT Included

  • New feature development
  • Major UI/UX redesign
  • Third-party API integration changes
  • Data migration to new platforms

AMC Pricing

AMC is typically 15-20% of the original project cost per year. Contact us for a custom quote.

Renewal

AMC renewal reminder is sent 60 days before expiry. Lapsed AMCs can be renewed with a reconnection fee.

Tags: AMCmaintenancesupportSLAcontract
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