1. Introduction
Archana Info Solutions Pvt Ltd ("we", "our", or "us"), headquartered in Hyderabad, Telangana, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website archanainfo.com and its subdomains, use our products, or interact with our services.
By accessing our website, you agree to the collection and use of information as described in this policy. This policy is compliant with the Information Technology Act, 2000, India's Digital Personal Data Protection (DPDP) Act, 2023, and applicable provisions of the General Data Protection Regulation (GDPR) for European visitors.
2. Information We Collect
2.1 Information You Provide Directly:
- Name, email address, phone number (via contact forms, client portal, or account registration)
- Company name and business details (for quotations, proposals, and client engagements)
- Messages, feedback, and support ticket content
- Payment information (processed through secure third-party payment gateways)
2.2 Information Collected Automatically:
- IP address, browser type and version, operating system
- Device type (mobile, tablet, desktop), screen resolution
- Pages visited, time spent on each page, click patterns, scroll depth
- Referring website, landing page, UTM campaign parameters
- Approximate geographic location (country, state, city) derived from IP address
- Session duration, return visit frequency, visitor fingerprint (anonymized)
We use our own first-party analytics system. We do not use Google Analytics or any third-party tracking services on this website.
3. How We Use Your Information
- To provide, operate, and maintain our website and services
- To respond to your inquiries and provide customer support
- To analyze website traffic and improve user experience
- To detect security threats and prevent unauthorized access
- To send project updates, invoices, and service communications
- To comply with legal obligations under Indian law
4. Cookies & Tracking Technologies
We use the following types of cookies and similar technologies:
- Essential Cookies: Required for login, security, and basic site functionality. Always active.
- Analytics Cookies: Help us understand how visitors interact with our website (page views, session duration, popular pages). You can opt out via our cookie preferences.
- Functional Cookies: Remember your preferences such as language and region settings.
- Marketing Cookies: Used only with your explicit consent for relevant advertising.
You can manage your cookie preferences at any time by clicking the cookie icon in the bottom-left corner of any page.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:
- Service Providers: Trusted partners who assist in website hosting, email delivery, and payment processing (bound by confidentiality agreements)
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In the event of a merger, acquisition, or asset sale
- With Your Consent: For any other purpose with your explicit consent
6. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Parameterized database queries to prevent SQL injection
- Front-end security monitoring (developer tools detection, source view protection)
- Regular security audits and vulnerability assessments
- Access control and role-based authentication for internal systems
All security events on our website are logged and monitored. Attempts to access developer tools, view page source, or perform unauthorized actions are recorded for security purposes.
7. Your Rights
Under applicable data protection laws (including DPDP Act 2023 and GDPR), you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("Right to be Forgotten")
- Restriction: Request restriction of processing your data
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for certain purposes
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at privacy@archanainfo.com.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Visitor analytics data is retained for up to 24 months. You may request deletion at any time.
9. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
If you have questions or concerns about this Privacy Policy, please contact us: